Us After Death – Terms of Service

Effective Date: 9/20/2025

Us After Death (“Company,” “we,” “our,” or “us”) operates an online marketplace connecting individuals who wish to buy and sell burial plots, columbariums, memorial spaces, and related items. We facilitate payment processing, recordkeeping, and notarized transfers but are not brokers, real estate agents, or funeral service providers. We do not guarantee the condition, location, or suitability of any memorial space or item.

By using our platform, Buyers, Sellers, and Vendors agree to comply with these Terms of Service.

1. Eligibility & User Accounts

• Users must be 18 years or older and legally capable of entering into contracts.

• Users must create an account with accurate and complete information.

• Users are responsible for account security and all activity conducted through their account.

• Sharing accounts is prohibited.

2. Marketplace Role

• We act as a platform, not a broker, agent, or legal representative.

• Users are responsible for complying with all applicable local, state, and federal laws regarding the sale, transfer, and purchase of memorial spaces or items.

3. Buyer Responsibilities

• Due Diligence: Review all listing details, ownership documentation, and pricing before purchase.

• Accuracy: Provide accurate personal information when creating an account and completing forms.

• Compliance: Follow all applicable laws regarding ownership and purchase.

• Escrow Understanding: Payments remain in escrow until notarized transfer documents are signed.

• Timely Communication: Respond promptly to messages from sellers and the platform.

• Final Decision: All sales are final and non-refundable once notarization is completed.

• Platform Use: Communicate only through the platform; bypassing escrow or conducting off-platform transactions is prohibited.

4. Seller Responsibilities

• Accurate Listings: Provide complete and accurate information, including ownership documents, location, and details.

• Proof of Ownership: Must submit valid ownership documents before publishing a listing.

• Notary Documents: Complete all transfer documents for notarization promptly.

• Pricing: Ensure fair and accurate pricing. Top-performing listings often price memorial spaces ~20% below retail.

• Communication: Respond promptly to buyer inquiries within one business day.

• Compliance: Follow all applicable laws related to selling memorial spaces or items.

• Escrow & Payment: Acknowledge that funds are held in escrow until notarization is completed. 

• Final Sales: All sales are final once notarized transfer is executed.

• Prohibited Actions: No off-platform sales, fraudulent or misleading activities. Violations may result in fines up to $10,000 and/or account suspension.

• Ongoing Updates: Update listing status every 7 days to ensure accuracy.

5. Listing Verification

• All listings are reviewed before publication to verify ownership, accuracy, and compliance.

• Listings cannot be published without valid ownership documentation.

• Us After Death reserves the right to reject, remove, or suspend listings if fraudulent, incomplete, or non-compliant.

6. Payment Process

• All buyer payments are made directly to Us After Death via Stripe, PayPal, or an accepted credit card.

• Funds are held in escrow until the notarized transfer of ownership is complete.

• Seller Accountability: If a seller refuses to complete a sale after a buyer has agreed to the listed price and placed payment into escrow, the seller’s account may be suspended pending review. Repeated or unjustified refusals to sell may result in permanent removal from the platform.

• Payments cannot be completed outside the platform; Us After Death is not responsible for off-platform transactions.

• After notarization, payment is released to the seller, minus any applicable fees.
• Payment is released to the Seller only after both Buyer and Seller have completed the notary process and the listing has been officially transferred to the Buyer.
• Sellers/Vendors are responsible for any applicable service or platform fees, which will be automatically deducted from the escrowed funds before payment is released.
• Payments cannot be completed outside the platform; Us After Death is not responsible for any off-platform transactions.
• Notarized transfer documentation and signed Final Sale Agreements serve as conclusive evidence of transaction completion.
• Buyers agree not to file chargebacks or refunds after notarization.

7. Notarized Transfer Requirement

• Buyer and Seller must complete a notarized transfer of ownership for all transactions.

• Funds are not released until notarized documentation is provided.

• Both parties are responsible for attending the notary appointment and ensuring accurate documentation.

• Notary meetings are free of charge, and documents are prepared in advance.

8. Gift Cards

• Gift cards may be emailed or saved for later use.

• All gift card purchases are final and non-refundable.

• Gift cards can only be redeemed on the Us After Death platform and expire three years after purchase.

9. Prohibited Activities

• Off-platform sales or payments result in fines and possible account suspension.

• Misrepresentation or fraud is prohibited.

• Sharing private platform information or user data is forbidden.

• Platform disruption, hacking, or introducing malicious software is prohibited.

• All users must comply with applicable laws at all times.

10. Intellectual Property

• All platform content, including text, images, logos, software, and designs, is owned by Us After Death or its licensors.

• Unauthorized use, copying, or distribution is prohibited and may result in legal action.

11. Disputes, Chargebacks & Liability

• Notarized transfer documentation and signed Final Sale Agreements serve as conclusive evidence of transaction completion.

• Buyers agree not to file chargebacks or request refunds after notarization.

• If a buyer submits payment into escrow but later refuses to proceed with the notarization or final transfer, a 5% service inconvenience fee will be deducted from the escrowed amount. This fee is retained by Us After Death to cover administrative and processing costs. The remaining balance will be refunded to the buyer.

• The Company is not liable for:

  • Title, ownership history, or legal restrictions

  • Misrepresentations by Buyers or Sellers

  • Damages, disputes, or losses after notarized transfer

12. Pre-Approved Vendors

• Vendors must complete the pre-approval process and receive a unique verification number.

• Pre-approval is non-transferable and requires compliance with laws and platform policies.

• Vendors are responsible for their actions, products, and services; Us After Death is not liable for vendor disputes.

• Us After Death may suspend or revoke pre-approved status for violations.

13. Platform Use & Communication

• Buyers and Sellers must communicate exclusively through the Us After Death platform.

• All messages exchanged on the platform are monitored and moderated to ensure compliance with these Terms and Conditions and to maintain the safety and integrity of all users.
• Harassment, threats, abusive language, or inappropriate behavior toward other users or Us After Death staff may result in immediate account suspension or termination.
• Respond promptly: Buyers and Sellers are expected to reply to messages within one business day; platform support will respond within two business days.
• Communication that includes off-platform contact details (such as personal emails, phone numbers, or social media handles) is prohibited to protect user privacy and maintain secure transactions.
• Us After Death reserves the right to review, restrict, or remove any message that violates platform guidelines or applicable laws.
• All correspondence between users and Admin/Support must remain professional and respectful; repeated violations may result in permanent removal from the platform.

14. Termination

• Us After Death may suspend or terminate accounts for policy violations, illegal activity, or suspected fraud.

• Users may close accounts by contacting support.

• Termination does not relieve obligations for in-process transactions, fines, or legal responsibilities.

15. Governing Law

• Terms are governed by the laws of the state where Us After Death is incorporated.

• Disputes will be resolved through binding arbitration where permitted.

• Users waive the right to class-action lawsuits against the platform.

16. Updates to Terms

• Terms may be updated at any time to reflect policy, law, or platform changes.

• Users will be notified via email or platform notification.

• Continued use constitutes acceptance of updated terms.

17. Support & Contact

For questions regarding the platform, listings, payments, transfers, or vendor status:
Email: support@usafterdeath.com

18. User Acknowledgment

By using Us After Death, users acknowledge:

• All sales are final after notarized transfer.

• Payments remain in escrow until notarization.

• Communication must remain on-platform.

• Violations may result in fines, account suspension, or termination.

• Users are responsible for their own due diligence and legal compliance.